Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how a person can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as soon as possible online by means of the Services Australia website.

To get approved for JSP an individual should:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be jobless, and
– trying to find work and prepared to participate in activities that increase their opportunities of finding a job, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– employed or job studying full-time and are unable to undertake these due to a medical condition, illness or injury and work or research study to return to

If the consumer has actually indicated they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, job a self-employed DSP consumer is still working 30 hours per week, but their income has actually lowered. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they must offer their savings account balances, proof of income and employment separation details.

Customers can begin an early claim online. They will have the ability to finish Your personal information, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer notice 2 week before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they claim.

Customers transferring from an existing earnings support payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers must produce a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– sign in to myGov and gain access to their linked Centrelink online account
– ensure their individual details are appropriate. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior job to losing qualification for their existing payment.

The task will allow the customer to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers considered unable or inappropriate to finish an online claim or candidates. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or job fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote consumers

If the consumer lives in a remote location and normally utilizes a representative, Remote Service Centre, or phone to do service and is unable or unsuitable to finish an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for identified remote customers.

The consumer should have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote location

To check the address is in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is on behalf of a person, motivate the candidate to help the person claim JSP using the individual’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a consumer to complete all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia need to figure out if they have reduced their work prospects by relocating to a brand-new area.

If this holds true, the Service Officer should examine a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to determine a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other professional supplier, will have an initial consultation reserved throughout the Participation Interview. Attending this very first company consultation is referred to as the job hunter’s RapidConnect requirement.

In the majority of cases, meeting RapidConnect requirements will determine the start date of the job hunter’s earnings assistance payment. Note: this goes through task seekers meeting any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online employment service. This leaves out job seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly calculate this and apply the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to consumers during their online claim. Employer details, name and ABN, will be provided to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the employer within the claim. If a consumer verifies the company, when on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not confirm the employer, when on payment, the STP employer may present to the customer once again when they report.